Can I watch the webcast on my iPad or other tablet? If there is nothing going on in front of the camera (empty room, or no speaker), you may not hear anything. There are two main ways in which a viewer can skip to a different part of a webcast. If you cannot resolve your problem via this page, please contact [email protected] or call 1-855-654-0888 during regular business hours (7:00 AM to 7:00 PM Eastern).
Please be advised that the default configuration of each event is set to 720Kbps. The most common reason for a lack of audio on a webcast is that the person speaking has not turned on their microphone. invalid email (thinking…) Reset or sign in with UserVoice password Forgot password? If you are having difficulty with the audio or video stopping or experience excessive buffering/freezing, please try the following: In Windows Media Player, click Tools>Options>Performance.
We've just sent you an email to . If you are watching from home, you should not experience any reception issues since most home connections have at least 1 MB of download speed. Be specific when conducting your search. Can I make the video fill the screen on my computer?
Please see www.deloitte.com/about to learn more about our global network of member firms. MediaSite will work with operating systems and media players not included in these requirements, but OTN Technical Support will not support them. More usefully most webcasts are captured with agenda point and / or speaker name index points which enable the viewer to jump directly to a point or person in a webcast Clicking on the title of any webcast will launch the webcast in the webcast player.
NEED ASSISTANCE? The following steps should resolve your issues: If you have installed Flip4Mac as your Windows Media Viewer, you will not be able to see our webcasts, as we use (Microsoft standard) Your computer screen display settings may be causing the distortion. I keep receiving an error message stating that the form is missing information or I am entering an invalid email address when I register.
Adobe Flash Player
If you need assistance with service issues outside of OTN-supported system requirements. There are some incompatibilities with Flip4Mac and the CODECs we use to deliver Windows Media webcasts. Wecast Setup I am asked for a password when I try to view the event I can't get back to the registration page! Troubleshooting I do not see the active link when I log onto the launch page.
Occasional, the issue may be with your sound card drivers. Please note that Firefox, Chrome, Safari, and other non-IE browsers do not currently support captioning for the Windows Media Player. The viewer window just appears empty or has a broken puzzle piece inside, no controls are visible. DTTL (also referred to as “Deloitte Global”) does not provide services to clients.
Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. I'm using a Mac and can't see / hear anything. For technical support installing or using Adobe Flash Player, please visit:http://www.adobe.com/support/flashplayer/. Preserve your bandwidth: Depending upon how much bandwidth you have available, doing other things on your computer could steal both power and bandwidth away from the webcast, causing it to buffer
I can't register for the webcast, or I can't complete my registration form! Unfortunately, Apple mobile devices (iPad and iPhone) currently do not support Flash video. If the appropriate media player has not been installed on the viewing PC the webcast player will detect this and provide a link to a webpage from which the player may
What Should I Do if I Click View and I See a Spinning Circle or Stream Not Found Error Message?
- The video buffers for a long time or starts for a few seconds, then stops and buffers, then starts, then stops.
- My Adobe Flash Player does not work and I can't view the video or hear the audio webcast.
- My computer crashes when I try to access the event.
Verify that your settings meet the minimum event requirements. A quick, easy solution is to click the "stop" button, then click "play" and restart. If other people on your home network or office network are downloading large files or using up bandwidth, this may also impact on your reception. How Do I View a Livestream?
Can I Watch a Livestream on My Android Device? ← Livestream (Webcast) Access and Viewing There are hundreds of Android devices on the market today, multiple generations of each brand/model, each Can I still view webcasts if I have a Mac? REQUIREMENTS What you need to receive a GC Webcast GC Webcasts will work on any computer and any mobile device (including iPhones, iPads and Android phones). This may sound simple, but are you sure that you have speakers connected to your computer?
Silverlight—Some browsers (Firefox, Chrome, etc.) will use the Silverlight player to display the video. Regardless of what browser you use, you may need to tap once on the video player to start it. Some computer systems are configured so that the Windows Media Player may only display on the output chosen as the Primary device in the display properties (depending on the video codec). Audio Equipment OTN recommends that you listen to a webcast using headphones, which have the following advantages: Offer listening privacy and can eliminate external noise.
Refresh the page by hitting the F5 key while on the page or by holding down the Alt Shift and Cntl keys while simultaneously hitting the Refresh button on the browser.